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Digital service platforms

The Digital Service Platform is a simple concept, yet a powerful instrument in digital innovation. Your strategy and execution determines which benefits you gain; to bring all your digital assets together under a coherent interface, untangle the complexity and inertia of legacy IT, or even be a foundation for a new line of (platform) business. Choosing a flexible, evolving architecture is a no-brainer, but the data processing engine under the hood is just as important. It makes you able to take in, process and make sense of data in new ways. The new insight helps you make better decisions, and is actively fed back to enhance the digital services and make them smarter. We build and advise on platforms like this on a daily basis.

A developer looking at a laptop.

Evolving architectures

Contemporary software development is a learning process, and architecture should evolve with new insights. Cloud platforms, container technologies and microservice patterns let us stay nimble while the platform remains scalable and resilient.

Intelligent engines

When our brilliant data scientists do their machine learning magic and discover new value in your data, the digital service platform is where they put the models and algorithms to work for your customers. This is how we create services that, for example, understand natural language or predict energy consumption in buildings.

Data and connectivity

Consolidating legacy databases, processing continuous streams of sensor data and communicating with external APIs are quite different animals. We handle them all (and everything in between) by storing, combining and making data available in useful and secure services. Need the data served fast? Give it to our Elasticsearch specialists, and it’ll be there in a jiffy.

Platform engineering

When we build platforms that many (ecosystems!) depend upon, we make sure that we’re able to respond quickly to change without breaking anything. By setting up DevOps-teams that work out of a Lean mindset, we prefer continuous delivery not only to achieve short time-to-market, but also to reduce cost and mitigate risk. Do we have to mention that designers belong there too?

People and processes

Turns out, platform strategies are not just about architecture and technology. Depending on digital maturity, strategy, organisation, culture and people, it takes a lot of hard work to succeed with a Digital Service Platform. Don’t worry, we got a lot of experience in how to make it work.

Experience strategy

We make sure design, tech and business goals are aligned

Experience vision
Roadmap
Service design
Strategy as process
Financial modelling

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Digital products and services

We create user-centric digital services that make life easier

Websites
Transaction services
Mobile apps
Chat & voice bots

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Digital service platforms

A digital service platform allows us to operate agile, capitalising on ever-growing data volumes

Evolving architectures
Intelligent engines
Data and connectivity
Platform engineering
People and processes

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Engagement and optimisation

We optimise content-driven products that support personalisation and measurable business outcomes

Content strategy, IA & SEO
Localised content
Analytics & user testing
CRO & personalisation

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New revenue streams

We identify and accelerate new business opportunities

Business prototyping
Visual proof-of-concepts
Business case
Topline development maps
Funding models
Investment proposals

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